FAQs

Our Cards Customer Service Team can be reached between 8 AM and 3 PM (Sunday to Thursday) by calling 8004040 Toll Free. You may also choose to communicate with us via email on: cards@emarat.ae  

It’s easy. You can log on to our Customer Service Portal and request a new or replacement cards/RFID (Connect) tag online. You can also call our Toll-Free No. 8004040, and our Customer Service Team will be happy to assist.

While ordering a new card/RFID (Connect) tag you need to decide on the desired products and services which would best suit the individual or fleets who will use the card. Our system provides you with the flexibility to do that. You will need to decide on the following:

• Method of payment Required (Card/RFID Connect Tag)
• link the card to a particular vehicle registration or leave the card open for use on any vehicle. Our recommendation option, is to link the card to a particular vehicle
• Select the types of fuel (Super Unleaded 98, Special Unleaded 95, E-Plus 91, Diesel) 
• Car Wash Service (Automatic)
• Car Wash Service (Manual)
• Lube Express Service
• Fastrack Service (Battery, Tyres, Accessories etc.)
• Convenience Store
• Shamil Vehicle Testing and Registration Service
• Odometer (mileage tracking)
• Select the types of fuel for RFID tag

For your added convenience you can set limits on spending by choosing any of the following options with full control of each vehicle’s spending:

• Daily 
• Weekly 
• Monthly 

We suggest you have copy of the Vehicle Registration Card (Mulkiya) while entering the vehicle’s details.

Yes, the charges for ordering a new payment method are decided depending on the Account Type you hold with Emarat. This is described in your contract with Emarat.

If you have lost your card or your RFID (Connect) Tag is stolen, it is vital that you take immediate action. The Customer Service Portal will provide you with access to suspend the lost token and request a replacement immediately.

An appointment for the collection of cards and/or the installation of RFID (Connect) tags can be selected by the customer according to their preference, during working hours as defined earlier. Amendments to your card can be done in a few minutes by logging Into the Customer Service Portal. 

Yes, depending on the Account Type you hold with Emarat, there is a charge for replacing a lost/stolen or damaged card.

You can simply log into the Customer Portal to access your account. This gives you the flexibility of managing your card / RFID (CONNECT) tag (Tokens) with features like service / limits, at your convenience.

If you have a Safeer Plus card, you can see the available credit balance every time you make a transaction. It appears on your transaction slip as per the receipt preference chosen by each customer. Cards can have daily, weekly, and monthly limits which are shown on your transaction receipt as DL, WL, and ML. Your Customer Portal will also provide you with a detailed preview of your card limit and usage.

For pre-paid cards, the amount available on your card will be shown on the transaction slip after every transaction, as per the receipt preference chosen by the customer. The available credit on the card can also be tracked using the Customer Portal.

Yes, you can get a mini statement/transaction receipt by visiting any Emarat service station. Our staff will be glad to assist you. This information is available on our Customer Portal as well.

You can use your cards at all Emarat service stations located in Dubai and the Northern Emirates. We are continuing to expand our network so there will be many new locations where your cards will be welcome.

There can be several reasons for your cards not working and one of them is the cards may have reached its pre-set limit or failed to match the product type which is permitted on your cards. It could also be that your cards have expired.

If all your Safeer Plus cards are blocked, then is it likely a payment issue. If that is the case, then you can speak to our Customer Service Team, Toll Free, on 8004040.

There are many convenient ways for you to settle your Safeer Plus invoices.

• Transfer payment online to our Safeer Plus account – or You can call our Customer Service Team for assistance.
• Deposit a cheque or cash in an ATM, cashier bank (Postpaid) – mention the Invoice Number and Customer Code.
• Deposit the cheque/cash at the cashier’s office located at the Emarat Head Office from 8:00 AM to 2:00 PM

• Payment can be made using the Customer Service Portal – a Credit Card can be used for payment through online payment using the Customer Service Portal
• Bank transfer, using Cheque Deposit or Cash Deposit; please call our Customer Service Team for
• Payment can be made by cash in any Emarat service station in multiples of 100 only.
• Deposit cheque/cash at the cashier’s office located at the Emarat Head Office from 8.00 AM to 2.00 PM.

Emarat is open from Sunday to Thursday (except for government/public holidays)

Timings are from 8.00AM to 2.00 PM

Location: Emirates General Petroleum Corporation (Emarat)

Sheikh Zayed Road

P.O. Box 9400

Dubai, United Arab Emirates.

Visit us at www.emarat.ae

If your requirements can be handled on the phone, by email or via the customer portal, then we strongly recommend using these options.

If you feel the need to visit us, please do so, but keep in mind that as per current law and regulations you will be required to be either fully vaccinated or present a valid PCR test with a negative result, taken no more than 72 hours prior to your visit.